GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17.5 million customers worldwide and over 76 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.
As a Customer Experience Analyst, you support the continuous improvement of customer satisfaction for all GoDaddy EMEA regions and brands. You will systematically analyze customer feedback, derive optimization potential and work closely with your Product Management colleagues to develop the right measures.
Customer Experience Analyst (m/f/d)
Drive and further develop the EMEA-wide Voice-of-the-Customer program
Analyze customer feedback systematically, both qualitative and quantitative
Feed your insights into product roadmaps and regional- / brand strategy
Manage the NPS reporting across brands and regions
Implement and manage a unified and software-based CX platform
CX analytics: Identify patterns and potential within the NPS results per relevant touchpoints
Find actionable measures to sustainably increase customer satisfaction
Align closely with Product Management to support a customer-centric Product Development
Align with global GoDaddy CX- and Insights teams on best practices, benchmarks and share results
Work related experience:
Taking end-to-end responsibility for one's own issues is key
Curiosity to discover customer needs and ability to translate them into product design and services
3+ years' of professional experience in the CX area or related professions
Strong analytical skills and confident in the use of statistical methods, Excel etc.
Good knowledge about relevance and usage of CX-relevant KPIs such as CSS, NPS etc.
Ability to act in and communicate with cross-functional teams
First experience in handling common CX platforms (e.g. MaritzCX, Satmetrix, Qualtrics) desirable
Experience with project management in complex international organizations
Knowledge about the hosting industry in general is an advantage
Language skills: Fluent in English and German
Please send your application together with our reference number, your annual salary
expectations and your earliest possible start date via Link to:
Delia Schneider / HR Department, Daimlerstraße 9-11, 50354 Hürth
E-Mail: email@example.com or Link.
Positive working environment in a dynamic and international team
Varied tasks and development opportunities
Flexible work schedule
Canteen with free lunch
Regular company events
Nice colleagues and real team spirit
Good transport connections and free parking